Terms and conditions

www.xpertrepair.in – User Agreement

Xpert Repair is an online platform bridging the gap between service users (customers) and service man (technicians).
For your convenience, make sure you carefully read all the guidelines given on this terms and conditions page before using Xpert Repair.
In these terms and conditions (which are referred to in this document as "these terms"), "Customer" means the customer for whom the Works are to be carried out by Xpert Repair 's Service Man (vendors), and " Xpert Repair " means 'Company.' "Contract" means the agreement between the Customer and Xpert Repair to carry out the Works.

Scope of Xpert Repair Services

Company offers the Xpert Repair Platform to support technicians in finding work and help customers avail their services.
Company assigns the verified technicians (according to their availability) for the selected service.
Customer can change order details or cancel the order if it has not yet been accepted and still has 'pending status.'
After the task has been assigned to a technician, his details will be shared with the customer through SMS and Xpert Repair App.
Upon completing the task, the customer can either pay in cash or through online means, that includes Bank transfer, Payment gateway.
After receiving the cash, the technician will pay the agreed-upon due service charges to Xpert Repair.
If the customer transfers the payable to the technician through online means, the technician will transfer Company's service charges the same day.
In the event of an extension of any service, both technician and customer should inform Xpert Repair, or else company will not take responsibility for any mishap, damage, or repair.
Our verified technicians will adhere to the customers' specific needs in a manner specified in the technician-company contract.
Both technician and customer will provide their reviews about the service after its completion.

Role & Obligations of Xpert Repair

Company connects customers with Service Man for offering convenience to the first and employment opportunities to the latter.
The age of a technician registering with us should be more than 18 years.
The user of our service can either be a company or an individual.
Account creation and booking of orders on Company are completely free of cost.
At its will, Company may deny allowing any individual the creation or registration of an account with Company or suspend or cancel any existing account.
Company takes no responsibility for any aspect of the technician and customer interaction (performance, delivery, description of Services, etc.)
We do legal background checks of the technicians during the registration process but do not take any responsibility for wrong doing by them at the site. In case of any theft or damage (intentional or unintentional), we can only provide you with information about the technician. We would not be able to support you any further if you want to go for legal proceedings.
Company has no responsibility to any customer to support or involve itself in disagreement among Company’s platform users expect for enhancing user experience.

Collection and Use of Your Personal Information

a) Data the app is collecting about the user:-

The app collects the Phone Number, email, and name of the user who wants to place an order or register on our website or App (Xpert Repair).

Otherwise, we are not collecting data from users who only visit our site.

b) What purpose the app is using that data:-

The app uses the data for account creation on the Xpert Repair platform, The user has to put all the info mentioned above in point (a) in the signup form.

we use this data in user booking like contact number, name, and email.

c) How the user may request that the data be deleted:-

Users can delete the account from the app by clicking the delete account button in the accounts section.

with the delete account action, all the data we collect in signup or the order form is deleted from our system.

other than that users can email us for data deletion at info.repairxpert@gmail.com

or contact us via call at +917878917575

d) How Users can Unlinked the social logins(Facebook & Google):-

If users want to unlink the social logins from the Xpert Repair app. Users can click the unlink button in the accounts section in the resulting profile unlinked and all data related to this profile is deleted.

e) User's personal data deletion

user can delete the personal data from the app or request us via email info.repairxpert@gmail.com or contact us at +917878917575

also, the user requested us via the Contact Us form https://xpertrepair.in/support

User Obligations

By agreeing to these conditions, you will all time:
Obey this Contract and all applicable regulations and laws.
Post the only correct information on the Xpert Repair Platform.
Quickly and competently perform duties to the other user under the Contract.
Guarantee that You are mindful of all regulations that apply to You as a Service Man or a customer.
Agree that any content (provided by the company, a customer, or Service Man) on the Xpert Repair Platform may not be utilized for other business purposes or on third party sites without asking permission from Xpert Repair’s.
You must not use the Xpert Repair Platform for any immoral or illegal or activity.
You must maintain your Xpert Repair account by yourself and not sell or transfer your Account, or allow others to use it. You must also know that selling or transferring your Account's contents to a third part is also prohibited.
You agree that any information posted on the Xpert Repair Platform should not be actually or potentially damaging to Xpert Repair or any other individual. Damages include, but are not limited to, financial loss that may or will be suffered by Xpert Repair.
Service Man must deliver Services to the customer in accordance with the Contract, except if the Services are forbidden by law.
Service Man must not charge a customer any additional fees on top of the advertised fee. Although, the parties to a Contract may decide to adjust the Agreed Price through the Xpert Repair Platform.
It is suggested not to demand payments separate from the Xpert Repair Platform from the customer. This is suggested for the safety of your payment.
If the customer agrees to reimburse any additional amount spent on equipment needed for the process, it will be the your (Service Man's) sole responsibility to get the money from him. Xpert Repair will not be a part of this aspect of the service delivery.

Fees

Upon agreeing to the Contract, the Service Man owes Xpert Repair the Service Fee, which will be cut from the Decided Fee held in the Account.
If the assigned task is enhanced or extended, the increased fee will not be added to the agreed Fees.
All charges and fees payable to Xpert Repair are non-refundable and non-cancellable (subject to the right of Non-Excludable Conditions).
Until all Fees are paid, Xpert Repair may restrict any User account.
Customer will pay only service charges online and for material he/she will be paying the professional providing the service or the shop keeper.

Return Policy

It will only be applicable on the service charges and not the material bought for the service.
Our partner (Provider/Service Man) will be liable to return the charges and the company will not be.
It will be only valid for the service provided. For instance, if AC’s indoor was serviced and the problem arises in the outdoor, it will not be applicable.
The return service amount will be transferred to the customers’ digital wallet.
If the customer transferred the charges online, the bank will not be responsible for returning money instead it will be added to his/her digital wallet.

Guarantee

You can avail of the guarantee period of 7 days on Appliance Repair Services provided by Xpert Repair.
If a customer claims a re-service after the guarantee period, his/her complaint will not be entertained until service charges are paid again.

Cases in which 7 Days guarantee is not valid:

Home appliances repair & installation
Short Circuits (electrician services)

Cancellation Policy

Customer should inform before the arrival time otherwise we charged 50Rs on every Cancellation.
If the Cancellation inform before the vender (Service Man) assignment in case of advanced payment we refund the full payment

Vendor Arrival Time

Customer schedule time is vender arrival time, in every task vender arrival time is with 1 hour margin

Refund Policy

It will only be applicable on the service charges and not the material bought for the service.
Our partner (Provider/Service Man) will be liable to return the charges and the company will not be.
It will be only valid for the service provided. For instance, if AC’s indoor was serviced and the problem arises in the outdoor, it will not be applicable.
The return service amount will be transferred to the customers’ digital wallet.
If the customer transferred the charges online, the bank will not be responsible for returning money instead it will be added to his/her digital wallet.